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My Top Ten Internet Gripes

My Top Ten Internet Gripes

Ok, girls and boys, time for some venting about the state of the internet today. Let’s look at some problems that we all face on a regular basis–dare I say first world problems?–and maybe some ways they can be fixed.

 

1. Facebook Grammar

This has been a problem from the beginning. Nothing gets my goat more than seeing a generalized plural pronoun used out of laziness, especially when Facebook has the gender information that would make the proper pronoun instantly accessible. If the user has identified herself/himself as female/male, why not say “X has updated her/his profile picture”?

 

2. Country Drop-down Menus

They are on every website, and it’s getting to be enough, people. Why should I have to wade through 150 sovereign nations to find my own country, especially if that country is the biggest market for the website I’m on? Why can’t websites at least auto-select my country so I don’t have to click and scroll, or click and roll, or type “U-U-U” like some MS-DOS hacker to find the United States? There is a good solution to this problem here, but I’m interested in even better solutions. Or, not having them at all.

 

3. Google’s Two-Tier Drive/Docs

Since Google’s transition to Google Drive, it would make all the sense in the world to have one drive. One drive for one group of folders. However, Google doesn’t see it this way. Instead, Google splits their drive into “My Drive” and “Shared with Me.” It may seem like a natural split, except that I can never remember whether docs I am collaborating on were docs I created or docs which were shared with me. And why should it matter? What’s worse, when you search for docs, it only searches inside the active folder. Which means often I am searching twice in the same search box for the same document.

 

4. Forgot Password Scripts

We get it already! If you forgot your password, you click Forgot Password, then you get an email with your password information and maybe a reset link, then you click reset, then you go to the site, then it asks you to create a new password, then half the time it asks you to log in again with the password you just created (why?), then it sends you a NEW email telling you your password has been successfully reset, and if it wasn’t you that you should call them and tell them. Why all this trouble? What’s so hard about resetting a password? If someone hasn’t already, someone should build a better plug-and-play solution. Or I should ­čÖé

 

5. Loading Gifs that Don’t Load

I know it’s because the gif is loaded with the site assets and only replaced after the AJAX call to the server returns data, and sometimes the backend is broken or you lose the network at a crucial moment, but for users, this is the internet equivalent of Apple’s spinning rainbow of death. The fact is, users don’t know or care why it isn’t working, they just see that there’s content that should be there, and isn’t. It’s frustrating, and it would be simple to fix–don’t have a loading gif onload, but instead only show it while data is actually loading. Or not have a loading gif at all.

 

6. Pinterest Rip-Offs

You’ve seen them all over the place. Pinterest had a cool liquid multi-column layout, so now every site on the internet needs to adapt that style. The reason it works for Pinterest is because it’s precisely what the Pinterest community needs. It doesn’t work for your blog, or some random photography site, or sex.com. Plus, it’s unoriginal and it stinks. Make your own shitty layout, and leave original design to…not you. See here for a list of Pinterest ripoffs.

 

7. “Share this Purchase” Requests

We know you want to make your ecommerce site “social,” but no one, ever, is going to be enthusiastic about posting their purchases on Facebook. Not only is it in bad taste to brag about your new $200 three-slot toaster to an unwieldy group of fake friends whose preferences and tastes are unknowable, it’s also not realistic to think that these posts will result in any conversions. It’s best not to insult the intelligence of your buyers and leave these requests out entirely.

 

8. Facebook Open Graph

The proliferation of auto-shared Open Graph actions is out of control. My Facebook feed no longer provides any useful information and instead shows me a litany of useless, and sometimes embarrassing, information about my friends. For certain things, like music and offers, it’s kinda cool, but for everything else it stinks of desperation for Facebook and the advertiser in question. On this note, Facebook tricking people into sharing all their content by replacing “Authorize App” with “Okay, Watch Video” isn’t cool. Full disclosure: I am partially responsible for this, having brought Ustream to Open Graph in April.

 

9. Late-Loading Site Content

You’ve been there. The page starts loading, and you see a link you want to click, so before the page is finished loading, you attempt to click it. But just at that moment, some banner slides in from the top of the page and pushes everything down. So instead of clicking “Benghazi militia captured outside Tripoli,” you click “Doris Day impersonator dies from bike pump beating.” The worst perpetrator of this practice is CNN, which insists on telling you you’re using the US edition and asks if you want to make it the default (what else would I want?).

 

10. Unwanted Noise

This is a common frustration. My computer should not make any noise I don’t want it to make, and therefore, any website that is creating unwanted sound is a complete nuisance. Sometimes I’ll have my speakers on and one of those annoying talking heads greeting me will start babbling, or a preroll ad for a car will start zooming, and before you know it, everyone at the office is pissed. The only time I need my speakers is for a video or music that I voluntarily turn on. Everything else is a distraction. There are some workarounds to this but nothing that is that satisfying. I would put auto-playing video in this category as well.

October 26, 2012Comments are DisabledRead More
Why Live Video is So Cool

Why Live Video is So Cool

People broadcast their Nintendo sessions. Their J├Ągermeister. A low angle on their TV set as they prop the phone up on their couch. Someone is broadcasting his daughter’s basketball game. And another is broadcasting her baby’s bathtime. I know this because as product manager for Broadcast for Friends I have the keys to the castle–that is, I can see the public broadcasts made by our users flicker across my screen and I can drop in on them from time to time.

What amazes me still is how cool most people–that is, people who don’t live in a world of technology–find what Ustream can do with live video. People laugh with delight when they find out they are live on air. People are happy to broadcast the most mundane details of their lives–one man has been broadcasting his hummingbird feeder for three hours–if only to reach obscure corners of the world. The magic is only compounded by the immediate sociability of the feed. It’s not only live, it’s on Facebook, and freely available to any one of your friends with an internet connection.

Why is live video so cool? What is it about the sharing of peoples’ lives half a world away in Germany or Korea so interesting? Surely we can do the same thing by turning on the television news. But the rawness of mobile broadcasts, the shaking of the phone, the looks on peoples’ faces when they find themselves on live TV at the whim of a consumer device–these experiences are brand new in the history of the universe. It’s not just the shareability of video, which itself has created its own niche market (think Viddy and SocialCam). It’s the fact that this video is live, realtime, untampered with. Seeing that “Live” label on the viewer confirms for the audience the video’s authenticity, and broadcasters, in turn, experience acute self-awareness at the immutability of their broadcast. “We are live on Facebook,” someone said. “Don’t screw it up!”

August 25, 2012Comments are DisabledRead More